Tanya Dibbern says, “One evening my husband John and I were walking our dogs and we passed a home as its A/C kicked on. It was so quiet that we peered through the fence to find out what brand it was…and it was a Trane. At the Katy home show, we talked to all the A/C vendors with a quality Trane dealer in mind. Gerald from True Fix immediately struck us as honest, intelligent and truly nice. He knows his product inside and out.”
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John and Tanya invited True Fix and one other company out to give a quote. John says, “The other company sent a rookie salesman who just wanted to switch out our old units for new ones…nothing more. Gerald said our house was too warm because of the amount of glass…huge windows on one entire side of the house. As an engineer in oil and gas myself, I really appreciated the way he measured everything and did a heat/cool energy analysis. We told him we had cold spots and hot spots in the home. He suggested moving some thermostats, doing an extra duct run and adding an extra return in our game room. Then he carefully explained our various options for a new high-efficiency Trane.”
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Tanya says, “Since we needed two full units, Gerald told us it would probably be a two-day job. The True Fix crew showed up right on time. By lunchtime they had one fully installed, so Gerald said, ‘Let’s go ahead and finish up’… and they did! True Fix under-promised and over-delivered! Our new A/C is right outside the bedroom window and we can hardly hear it turn on at all. As for the efficiency, I’ll tell you: we sleep cold–69 degrees–and our electric bill is down by half!
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“When a relay on the upstairs unit malfunctioned several months later, a tech was at our home within an hour. He put in a temporary part to take us through the weekend and was back on Monday to make the official fix. Later we called True Fix when my mother-in-law had a problem. True Fix told us the coil in her A/C was still under warranty, so they contacted the manufacturer, got the replacement free of charge, and all we paid was the labor. That alone saved $2000!”
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As a family-owned business, True Fix is all about providing you quality work and good value, fixing all your comfort concerns. Gerald says, “My wife Kim has been a Realtor in Katy for eighteen years, our daughters, Kathleen and Meagan, and our son-in-law Joe Kaupert are graduates of Taylor High School. We don’t use subcontractors and many of our employees have been with us for over ten years! We’ve got great deals and financing available right now on a new variable speed Trane XV20i air conditioner with TruComfort ™ Technology. Call True Fix, or visit Trane.com for complete program eligibility, dates details and restrictions. This A/C has the quality and the stamina to take you through our summer heat and humidity in total comfort…with an efficiency that will cut your electric bill!”
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A member of the Katy Chamber of Commerce, BBB “Winner of Distinction,” EPA and NATE certified, True Fix is also proud to be the oldest independent Trane Comfort Specialist Dealer in Katy.
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True Fix A/C & Heating
281-392-9334
Greenbusch, Katy, TX  77494
www.truefix.com
license#TACLB004843E.