Sandeep and Chhavi Bang spent years working in the corporate world, but decided they wanted something different for their family. “We wanted to run a family business that helped people in our community,” Sandeep says. “We were looking for an intrinsically feel-good business where we could make a difference in people’s lives.”
 
With a growing family themselves – son Aarin is eight, while brother Reian is six – the couple wanted to help other local families. “We saw a need in this area for a hearing aid store,” Chhavi says. “So we opened the first Hear Again America in Texas, right here in Richmond on the Grand Parkway.”
 
Sandeep and Chhavi learned everything they could about hearing issues and hearing aids. Luckily they had the executives at corporate Hear Again America, an audiologist-run hearing aid business, to get them up to speed. Their in-store team is feet-on-the-ground every day. “We hired an amazing team,” Sandeep says. “We all want to see the full holistic picture of a customer’s life to determine the best way to help.”
 
That team consists of hearing instrument specialist Todd Ely, who handles evaluations and hearing aid selection, and Sheila Lindemann, their patient care coordinator. “Our job is to build the right culture, empower our team members to make sound decisions, and then get out of the way,” Sandeep explains.
 
Todd and Sheila have the couple’s same desire of helping people in the community. “My father, his mother, and I all have hearing aids,” Todd says. “I saw the challenge they faced with their hearing every day as I was growing up. Working here, you make a positive impact on not just the customer’s life, but also their families’ lives.”
 
With more than 120 hearing aid brands on the market, how does a customer know what brand to choose? “At Hear Again America, we have access to every brand so we can determine what’s right for each specific customer,” Todd explains. “We conduct a complete hearing test and explain the results fully so our clients can read and understand the results themselves. If hearing aids are appropriate, we show them several brands, depending on the level of hearing loss, their lifestyle, and budget.”
 
“Todd may spend up to two hours with a possible client, learning about their lives and the environments in which they spend their time,” Sandeep says. “And Sheila ensures each customer is comfortable with their experiences in the office every time they visit.”
 
“I just love my job because I get to help people hear,” Todd says. “That mission starts with Sandeep and Chhavi … if you take care of your team members, they’ll take care of the customers. They believe you should treat people how you yourself want to be treated.”
 
That trickle-down attitude is evident with their clients. “I can see the glow on our customers’ faces when they walk out hearing, often for the first time in years,” Sandeep says. “They’re smiling ear to ear. There’s no way to describe how that makes you feel, knowing you changed their lives.”
 
Hear Again America
281-977-0141
7623 West Grand Parkway South, Suite 200
Richmond TX 77407
hearagainamerica.com/hearing-clinics/tx/richmond